What you should do in the event of an accident/loss

• Take notes of the accident – If you are involved in a motor accident, take
  notes of the accident, i.e. the names and addresses of all drivers and
  passengers involved, vehicle registration numbers, make and model of each
  vehicle involved, the drivers’ licence numbers and insurance identification as
  well as the names and addresses of as many witnesses as possible.

• Make a police report – You are required by law to lodge a police report within
  24 hours of a road accident.

• Notify your insurance company – You must notify your insurance company in
  writing with full details as soon as possible. Depending on the type of claim you
  intend to make, you may have to notify other insurance companies (please refer
  to ‘ Making a claim against an insurance company’ for details). If you fail to
  report the accident, you will be liable for your own loss as well as any third party
  claim against you.

• Select the workshop – You must send your damaged vehicle to a workshop
  approved by your insurance company. If the accident occurs during office
  hours, you may call the hotline/ emergency assistance numbers provided by
  your insurance company. Otherwise, you may call your insurance company for
  the nearest approved workshop. Should the accident occur outside office hours
  and you are making a claim against your policy, i.e. an own damage claim, you
  should ensure that your vehicle is towed to a workshop approved under the
  Persatuan Insuran Am Malaysia Approved Repairers Scheme [called a PIAM
  Approved Repairers Scheme (PARS)]. If you are making a third party claim, it is
  advisable to also send your vehicle to a PARS workshop.